Frequently Asked Questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Shipping & Delivery
How long does it take to get my products?
Shipping can take up to 5 business days.
How much does shipping cost?
Free shipping on all orders!
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does it take for my order to ship?
We strive to get all orders shipped next business day.
Returns & Refunds
Do you offer returns, refunds or exchanges?
No, all sales are final. Carefully review the description of each item before completing your purchase.
What if my package has not shown up?
Unraveled Goods is not responsible for any lost or misrouted packages. If you have shipping issues we recommend contacting shipping services.
Payment & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payments do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.